General Terms & Conditions
TERMS AND CONDITIONS
1.1 In order to shop on hacked-by.com (HACKED by_), you must be at least 18 years old and not under guardianship.
1.2 The hacked-by.com website only offers products that we have in stock and that are published on www.VanSlobbeVanBenthum.com. The inclusion of these products does not mean that they will be available at any time. We reserve the right to discontinue any product at any time.
1.3 We may modify the Terms and Conditions from time to time. The version of the Terms that will apply to your order will be those on hacked-by.com at the time you place your order. If you do not agree to any change to the Terms and Conditions then please immediately stop using the website.
2. Prices and delivery charges
2.1 The prices displayed include the statutory Value Added Tax but do not include a delivery charge. If the VAT rate applicable on the date of the order is changed after the order has been made, the change will be reflected in the price of items without you being notified.
2.2 The delivery charge for each order depends on the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.
3.1 Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know as soon at the earliest chance. If we have already received payment for this order, we will attempt to refund the applicable amount using the same method used to make the payment. Sometimes alternative arrangements may be necessary, in which case our Customer Service representatives will contact you to settle the refund.
4.1 HACKED by_ will take the greatest of care to be as accurate as possible when receiving and dispatching orders. We always endeavour to deliver your order to a residential address, post office or pick-up location. Please note, we only ship to home or office addresses and not to P.O. box addresses.
4.2 HACKED by_ will dispatch the approved orders as quickly as possible and in the order that they have been received. Delivery normally takes about 2 – 7 working days (Monday – Friday) from the time of placing the order.
4.3 Delivery times may vary depending on where the order is to be delivered. Occasional delays may occur during peak periods or in the case of unexpected events. At the latest, orders will be delivered within a thirty day window from placing the order. In the unlikely event that your delivery time exceeds 30 days, you may cancel your order.
5. Withdrawal of order
5.1 You have the right to cancel or return your purchases within a period of 14 calendar days after the day of delivery of the goods, which means that you are allowed to change your mind and send back the goods you have received, without any obligations from your side, apart from the return shipping fees.
If you have been charged for the items, you will receive a refund which will exclude the cost of the shipping fees.
If you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded.
5.2 If you wish to cancel or return your order, please provide us with notice via email to our Customer Service team. In each case, it must be sent within the 14 day period as outlined in section 5.1 above. After this, you then have an additional 14 day period to return the items to us as set out in section 6 (Returns) below. We will then provide a refund, attempting to use the same method that you used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance). We will do this as soon as possible, as long as we have received the back. Another payment method may be used for the refund, provided that you consent to such change.
5.3 If the item you have received is faulty, please notify Customer Service as soon as possible and return the item in accordance with section 6 (Returns) below. For any items that we do find to be faulty, we will always provide a full refund.
6.1 HACKED by_ guarantees either a full refund or to replace any items in accordance with section 5 (Withdrawal of Order). All we ask is for you to treat the product and its packaging with care - please return items undamaged and unused, with all labels and tags intact. This means that the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on).
All shoes should be tried on a carpeted surface before wear. Shoes should always be returned in the same box they were delivered, and the shoe box must be protected and put inside a solid cardboard box, preferably the original packaging. Shoes returned without the box may not be fully refunded.
6.2 All our parcels contain a pre-printed return form for you to use if you decide to return any items. When we have approved your returned item, the return cost will be deducted from your refund. Please remember that financial responsibility for the return is yours until it reaches us. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund. For faulty items HACKED by_ will make a full refund to you as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items.
Peel off the pre-paid returns label and attach to the outside of the parcel, making sure that you cover the original address label. Please note that for returns with the pre-paid label, parcel dimensions should not exceed 46 x 45 x 61cm, and a maximum weight of 2kg, so we suggest that you use the original packaging if possible.
Please hand the parcel in at your collection point or post office. You are liable for damage to the items until we receive them at our warehouse, so in case of a dispute, we recommend that you keep proof of postage.
7. Payment methods
You can pay for your goods in various ways as set out below.
7.1 Credit card or debit card
You can enter your payment details at the time that you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will be immediately reserved on your card but will not be debited until the goods have been dispatched. HACKED by_ reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.
When paying by PayPal, HACKED by_ reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. VSVB reserves the right to deny any purchase. Your PayPal account will only be debited after your order has been dispatched from the warehouse. The currency used is Euro (€) for all countries. VAT is included in all our prices and will be updated on the online store when you select your shipping country.
8.1 We have made every effort to display as accurately as possible the colours and composition of our products that appear on cosstores.com. If there are colour differences between the colours shown on the website on your computer and the actual colours of the garments, this may be due to the colour reproduction on your computer.
9.1 If there are faults or defects in the items that you have purchased from the HACKED by_ webshop, we abide by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.
10. Company information
HACKED by_ is a brand under HACKED by registered in Amsterdam.
Company Registration number: 54263816
VAT registration number: NL.001897352.B.76